Things to remember:
- Answer the phone:
- “Good afternoon, Ady Watts, XXXX speaking how can I help?”
- After an introductory chat say:
- “Before we ask you a few questions about your goals and training, can I just ask you for a few details?”
- Then ensure that you have the following:
- Name
- Date
- Type of enquiry
- Phone number
- Referral details